Customer-Focused. Community-Centered. That’s Our Promise To You.
It is indeed a privilege to serve our customers, employees and community as President of Savings Bank of Walpole. Since joining the Bank in 2010, I have witnessed the interwoven relationship between Savings Bank of Walpole and our community firsthand. While a community bank’s role as part of the local economy seems obvious, I am inspired by the extraordinary level of SBW’s commitment to our community – and by how deeply it is felt by our staff, as well as our local Board of Directors. We truly believe in our community and remain steadfast in our commitment to supporting our local economy.
By the numbers, Savings Bank of Walpole is a $400 million mutual savings bank, with five convenient offices serving southwestern New Hampshire and southeastern Vermont. But, the numbers don’t tell our story.
Our mission is simple. We’re here to provide financial products that are in our customers’ best interest, not ours. It is and always has been the very foundation of our existence. More importantly, as the only bank headquartered right here in our community, we know that we are in business because of our community and for our community. This is our only home – and we know we cannot continue to thrive or survive without a strong local economy.
Our employees are important to us. Carrying out our mission begins and ends with our employees. Our customer service model is clear – if you hire the right people, give them the right training and resources, and treat them well and with the utmost respect, the result will be happy, engaged employees who are committed to treating our customers the same way. We strongly believe that treating our people the right way creates a strong and everlasting community institution – the ultimate win-win situation. Perhaps this is one reason why American Banker Magazine named us one of the Best Banks to Work For in 2017 and 2018.
Our community is important to us. We take our role and responsibility as a community institution seriously. This goes beyond our financial support to community-based organizations and initiatives. SBW employees and Board members volunteer their time on behalf of the many local non-profit organizations and initiatives that make our community great. I’m proud to say our people contribute more than 120 hours per month (or 1,440 hours each year) to over two dozen local organizations.
Hopefully you see why I feel so fortunate to serve as President of this vibrant community institution. Plain and simple – Savings Bank of Walpole does good work in our community. We enthusiastically advise and assist our customers in financial matters of all types, and SBW employees strive to do the right thing for our customers and our community every single day. We draw great satisfaction from helping a local businessperson finance his or her dream, or a young couple buy their first home. We exist to serve our community just as we have since 1875, and we do so with tremendous pride.
How can we help you?