Use your Debit MasterCard® anywhere MasterCard® credit cards are accepted. Or access your cash at ATMs 24 hours a day.
Savings Bank of Walpole is pleased to offer you MasterCard SecureCode. Provided in association with MasterCard International, this service protects your card against unauthorized use when you shop online at participating retailers.
If you make a purchase in a shop, you enter a PIN number or sign a receipt to validate the transaction. MasterCard SecureCode mimics this process over the Internet by providing a digital receipt that you sign off with your own personal SecureCode™.
To set up your account and SecureCode now: click here then click on "Register Now" and follow the instructions. Once enrolled your will be automatically prompted to enter your SecureCode when you shop at a participating online retailer.
Traveling? Let us know!
In order to protect you from current regional trends in fraudulent debit card transactions, Savings Bank of Walpole may institute blocks on debit cards, generally on a temporary basis. If you are traveling, remember to let us know and we can unblock your specific card based on your plans. Click here for more tips about traveling safely with your debit card.
Important Safety Tips
- If your card is lost or stolen, or if you suspect unauthorized use call us immediately at 1 (800) 528-2273 and follow the prompts.
- Review your account and transactions online.
- Remember to remove your chip card once your transaction is complete.
- Do not share your PIN.
Debit Card Activity Monitoring
Savings Bank of Walpole partners with a third party vendor to monitor your debit card activity for potential fraud 24 hours a day, 7 days a week, 365 days a year.
Your transactions are monitored and you may receive an alert when a transaction that is atypical or suspicious is detected. If fraud is suspected, the following will occur:
- Your debit card will be temporarily blocked from use to prevent further fraud.
- A Risk Management Analyst will either send a text message to you or call you regarding the recent suspicious transactions on your debit card.
- You will never be asked to provide your account number, social security number or any other personal information.
- If they are unable to reach you, they will leave a message for you to return a phone call.
- If the transactions are legitimate and you verify this either by text or phone call back to the Risk Management Analyst or the Bank, your card will be restored to full access.
- If the transactions are not legitimate, your card will be turned off and you will be asked to contact the Bank as soon as possible. We will assist you with reviewing your account and filling out any necessary fraudulent transaction dispute forms to help resolve any associated issues for you as soon as possible.
Some of the activities that may prompt a call include:
- Suddenly using your debit card in a new location, either domestically or overseas
- Having a sudden string of purchases
- Any pattern associated with new fraud trends in our community and around the world
If you notice any fraudulent transactions on your debit card outside normal banking hours, please do not hesitate to restrict your own debit card by calling 1-800-889-5280.
Chip technology is a proven technology that is already in wide use around the world. Shop with confidence anywhere in the world knowing your card will be safe and accepted.
Frequently Asked Questions
- What is a chip card or EMV card?
- A chip or EMV (Europay, MasterCard and Visa) card is a card with chip-based technology that features an embedded microchip to provide enhanced security and protection against fraud. Your card information on the chip is encrypted making it difficult to be copied or counterfeited.
- What are the benefits of chip cards?
- The biggest benefit of chip cards is found in their increased security features. The chip adds an extra layer of protection when used at a chip-card terminal, using encryption and single-use codes to protect your information. Also, the chip card has greater acceptance when traveling as chip cards are common around the world, including Canada, Mexico and the Europe.
- How do I use my chip card at chip-enabled merchant or ATM?
- If the retailer has a chip enabled terminal, insert your chip card in the terminal. The chip card will remain in the terminal while the transaction is processed. To authorize your transaction you will need to follow the prompts. You will be asked to enter your PIN or provide a signature as you normally would to verify the transaction. Remove your card from the terminal once the transaction is complete.
- Will cardholders with magnetic stripe cards be able to use EMV terminals?
- Yes, the EMV terminals will also have a magnetic stripe card reader. For the foreseeable future credit and debit cards will be issued with a chip on the front of the card and familiar magnetic stripe on the back of the card allowing the card to be used at either type of terminal.
- When will I get a chip card?
- EMV chip cards will be reissued when your old card expires or needs to be replaced. To request a chip card prior to your cards expiration date please contact customer service at 1-877-925-7653 or 603-352-1822. A card replacement fee will apply.
- Do EMV cards require different processing methods for online/web based purchases?
- No. As a cardholder manually inputs their account number and credentials into a checkout page, there is no chip interaction in the transaction and no opportunity to for a transaction-specific cryptogram to be created to further authenticate the transaction.
- Is there a difference between chip-PIN and chip-signature transactions?
- Not necessarily. PIN and signature are two types of cardholder verification methods (CVMs) that are supported by the EMV standard and an issuer has a choice of which CVMs it will use. Similarly, a merchant has the option of allowing different types of CVMs to be used on its terminals. The terminal and chip card must have at least one mutually-supported CVM in order to process an EMV transaction.
- Will I still be notified if there is suspected fraud on my chip card?
- Yes. If there is suspected fraud on your card you will be contacted by our card processor either via a text message or phone call to validate the transaction(s) in question.
- Will my chip card work at an ATM?
- Yes, you can continue to use your card as you do today, following the instructions on the ATM.
- Now I have a chip card, do I need to notify the bank before I travel?
- Yes. We recommend that you always let us know your travel plans so your card access is not interrupted. We will continue to monitor your card activity even when the travel notice is set. If you encounter any issues while traveling please contact us. You can contact us at 1-877-925-7653 or 603-352-1822 or submit a request via online banking.
- Is my EMV card a contactless card?
- No. Your chip card cannot be tapped on a terminal or waived near a terminal. It must be inserted into the EMV terminal reader.
- Can my EMV chip card be flat printed?
- Yes, beginning on or around November 1, 2016, SBW debit cards will be flat printed. Upon expiration, embossed cards will be replaced with flat printed cards.
Your Chip Card is Simple to Use:
EMV chip cards will be automatically issued when your old card expires or needs to be replaced. By default (unless you request a different design by calling us at 1-877-925-7653 or 603-352-1822 within 60 days of your existing card’s expiration date), you will receive a new Blue Background EMV chip card. You may also request a chip card at any time prior to 60 days before your card’s expiration date; however a card replacement fee will apply.
Card design options include two Graphic SBW Eagle designs, as well as three Scenic Photos by local photographer Jeffrey Newcomer (www.partridgebrookreflections.com).