If you are uncertain of your password or would like to change your password, there are multiple ways to do it.
If you are unable to access your Internet Banking and would like to reset your password, you can enter your login id and click on the Forgot Your Password? link below the field asking for your password. The system will promt you to select a delivery point for a Secure Access Code. Once you receive and enter the Secure Access Code you will be able to reset your password.
To change your password within Internet Banking, go to Settings > Security Preferences and select Change Password. You will need to enter your current password, your new password and confirm the new password by re-entering it on the last field.
Your password must be at least eight characters, include letters, numbers, and at least one special character (!@#$*?%=)
If you need further assistance, please contact the Electronic Banking Department at (603) 352-1822.
For security reasons, your account is locked after three attempts to login with an incorrect password. Your account remains Locked for 1 hour before allowing you to try to login again. To unlock your account prior to the 1 hour, please contact our Electronic Banking Department at (603) 352-1822.
In addition to having the ability to change your password within Settings > Security Preferences you can also change your Login ID and update where you can receive a Secure Access Code.
Within the Secure Delivery Option you can add a new email address, new phone number, and new text number to receive your Secure Access Codes.