Photo by Jeffrey Newcomer. partridgebrookreflections.com

Secure Messages

Creating a secure message

You can create a secure message in online banking or the mobile banking app.

To create a secure message

  1. In the Navigation menu, click or tap Messages. The Messages page appears.
  2. Click or tap New Conversation. The New Conversation window appears.
  3. Click or tap a Recipient from the With drop-down list.
  4. In the Subject field, enter a subject.
  5. In the Message field, enter the message.
  6. (Optional) In online banking, click the Supported Attachments icon (). In the Open dialog box, select a file to attach to the message, and click or tap Open.
  7. When your message is complete, click or tap Send. Your new message appears on the Conversations page.

Replying to a secure message

To reply to a secure message

  1. After you read a secure message, click or tap the reply icon (). The Reply window appears.
  2. In the Message field, enter the message.
  3. (Optional) In online banking, click the attach file icon (). In the Open dialog box, select a file to attach to the message, and click Open.
  4. When your reply is complete, click or tap Send.

Tip: The Reply button doesn't appear for some types of messages, such as Security Alerts.