Frequently Asked Questions

If you don't see your question in this list let us know and we'll work on an answer.

When will I receive tax forms?

Tax documents are mailed yearly for accounts who earn interest.

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How to determine interest paid on a loan.

How much interest did you pay/earn on your loan or deposit account last year?  And this year so far?

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What is the bank's routing number?
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How do I activate my debit card?
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How do I change my debit card PIN number?

How to change your debit card PIN number.

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How do I report a lost or stolen debit card?

To prevent fraud let us know right away if your MasterMoney debit card is lost or stolen.

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Tags: debit card, fraud
How do I get a replacement card?

To order a new debit card, give us a call or stop by any of our convenient locations.

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How do I close an account at SBW?
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What is Identity Theft and How Can I Protect Myself?

Identity Theft refers to the impersonation of someone else, typically to obtain credit, access bank accounts or file for a tax refund in that person’s name.

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Tags: identity theft, security
How can I be sure I am at the Savings Bank of Walpole web site?

An important part of preventing fraud is making sure you are at the correct site when you enter your credentials for internet banking.

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Tags: authentication, digital certificate, login image, security