Frequently Asked Questions

At Savings Bank of Walpole we are always looking for ways to improve on your customer experience.  If you cant’ find your answer here, please complete the form in the Contact Us page and let us know how we can help you!

Debit MasterCard® Questions

How do I activate my Debit Card?

To activate your SBW debit card, call 1-866-642-0450 and follow series of prompts.

SECURITY ALERT: We have received reports from customers who have dialed the wrong number and a live person answers the phone.  Please do not provide any  information if you dial the wrong number.  Hang up and try again.  You should receive an automated system response that will guide you through activating your card.

How do I change my Debit Card PIN Number?

If you know your Debit Card PIN number and would like to change it, you can change it at an SBW ATM or by calling 1-877-265-9594 or 1-859-488-4130 (for International Cardholders).

How do I get a replacement card?

To order a new debit card, give us a call or stop by any of our convenient locations.

How do I report A Lost or Stolen Debit Card?

To report a lost or stolen SBW MasterCard® Debit Card:

  • Domestic card holders: call (800) 528-2273
  • International card holders: call (812) 647-9794

You should report a lost or stolen debit card as soon as possible to prevent fraudulent transactions from being processed against your account. When we hear from you we will immediately disable your current card number.

Lost or Damaged SBW Debit Card?

Come in and replace it instantly at one of our branch locations.  A replacement card can also be mailed to your address on file.

What is the Bank’s Routing Number?

The Savings Bank of Walpole routing number is 211770093.  The routing number, also referred to as the ABA number, is used for direct deposits, direct payments, and wire transfers.

Where to find your account number and bank’s routing number:

How do I Close An Account at SBW?

Here are multiple ways to submit a request to close your account.

Give us a call!
You can call your local branch or customer support at (603) 352-1822.

Send us a fax:
(603) 355-1630

Send us a letter:
Savings Bank of Walpole
Attn: Deposit Operations
PO Box 744
Keene, NH 03431

Send a secure message:
Login to Online Banking, go to Messages, and send us your request.

For a checking account, you can also write a check for the amount remaining in the account and write on the memo line “To close account”.

Both the letter and faxed request require an authorized signer’s signature to process your request.  If you have questions, please contact customer support at (603) 352-1822.

Tax Information

When Will I Receive My 1099 Tax Forms?

If your total interest paid on deposit accounts was less than $10, you will not receive a 1099INT.  The year-to-date (YTD) interest paid for each account is also reported on your monthly bank statement. This information is also available when viewing your account online.  For more information, please contact us at (603) 352-1822.